Positive Singles Terms of Service

1. Who We Are

PositiveSingles UK is a community‑driven dating platform designed for stigma‑free connections. Our focus is privacy, consent, and respect. We provide matching, messaging, community chat, private albums, safety guidance, and optional profile verification. Although we prioritise safety, we cannot guarantee the behaviour of all members. You should always apply your own judgment and follow safety tips when communicating or meeting in person.

2. Acceptance of These Terms

By using our services, you agree to comply with this agreement and any policies referenced here, including our Privacy Policy, Safety Guide, event rules, and community standards. We may update our terms over time to reflect changes in features, legal requirements, or best practices. We will post updates on this page with an effective date. Continued use after updates means you accept the revised terms.

3. Eligibility and Account Creation

• You must be at least 18 years old to create an account or use our services.
• You agree to provide accurate information and maintain only one account, unless expressly permitted.
• You are responsible for keeping your login credentials secure, including using a private password and device locks.
• You must not share your account or sell access to others.
• We may refuse or terminate accounts at our discretion to protect community safety.

4. Community Standards & User Conduct

We strive for a kind, respectful environment. You agree not to:

• Harass, bully, threaten, or discriminate against members.
• Post deceptive, fraudulent, or misleading content or impersonate others.
• Share explicit content without consent or target minors.
• Request money, gifts, or off‑platform contact under pressure.
• Upload viruses, conduct scraping, or attempt to compromise security.
• Publish private information or images without permission.
• Use our platform for commercial advertising without written consent.

We may moderate content and communications to protect the community. We reserve the right to remove content or restrict accounts that violate these standards.

5. Privacy and Sensitive Health Information

We recognise the sensitivity of health status. Our Privacy Policy explains how we collect, use, and protect information, including voluntary disclosure of STD status. Core commitments:

• We provide anonymity tools, private albums, and verification options.
• We never sell health information to advertisers.
• We use encryption and access controls to reduce risk.
• You control what you share on your profile and in chats.
• You may request data access, correction, deletion, or portability where legally available.

6. Content You Create

You retain ownership of the photos, text, and other content you upload. You grant us a limited, worldwide, non‑exclusive, royalty‑free licence to host, display, and distribute that content within the service for the purpose of operating the platform. You confirm you have rights to share the content and that it does not infringe others’ copyrights or privacy.

7. Safety Features and Tools

We provide report/block tools, photo verification, anonymous usernames, private albums, and moderation. These features assist but do not replace your judgment. Please read our Safety guide for practical online and offline steps including video pre‑verification, meeting in public, and boundaries.

8. Subscriptions, Payments, and Refunds

• We may offer free and premium plans that unlock extra features.
• Prices, billing cycles, and features are shown at checkout and may vary by region.
• Charges are billed in advance. Except where required by law, fees are non‑refundable.
• You can cancel at any time; benefits continue until the end of the billing period.
• Promotions and trials have defined durations and may change or end without notice.

9. Third‑Party Services

Our platform may link to external content or use third‑party processors for payments, analytics, or hosting. We are not responsible for external websites or their privacy practices. Review third‑party terms when you interact with them.

10. Event Guidelines

Members may organise or attend meetups. Follow local laws and venue policies. Choose public locations, share your plan with a trusted contact, and respect disclosure timelines. Organisers may remove attendees to maintain safety. PositiveSingles does not assume liability for member‑run events.

11. Termination

We may suspend or terminate accounts that violate terms or pose risk to others. You may delete your account at any time via settings or by contacting support. Some information may remain for legal, security, or compliance reasons as allowed by law.

12. Disclaimers

Our services are provided “as is” and “as available.” We do not guarantee specific outcomes, matches, or uninterrupted access. We disclaim implied warranties of merchantability, fitness for a particular purpose, and non‑infringement to the maximum extent permitted by law.

13. Limitation of Liability

To the extent allowed by law, PositiveSingles and its affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, reputational harm, or personal disputes arising from interactions on or off the platform. Our total liability for claims related to the service will not exceed the amount you paid in the twelve months prior to the event giving rise to the claim.

14. Indemnification

You agree to indemnify and hold harmless PositiveSingles, its affiliates, employees, and partners from claims or demands arising out of your content, use of the service, violation of these terms, or infringement of any rights.

15. Governing Law and Dispute Resolution

These terms are governed by the laws of England and Wales. If a dispute arises, please contact support to attempt an informal resolution. If unresolved, disputes shall be submitted to the courts of England and Wales, unless mandatory consumer laws grant you rights to bring claims in your local jurisdiction.

16. Changes to the Terms

We may update these terms from time to time. The “Last Updated” date will appear at the top of this page. Material changes may be highlighted in a site notice or email. Your continued use constitutes acceptance of the revised terms.

17. Contact Us

If you have questions about these terms, account issues, or safety concerns, please reach out to our support team. We appreciate feedback that helps us improve the community.